Thank you for purchasing our products or subscribing to our services operated by Jay Noland Mastery.
We offer a full money back guarantee on any of our digital product services so long as the refund request is received by our company within 30 calendar days from the purchase date of any of our digital products. If 30 calendar days have gone by since your digital product purchase and no refund request has been made, unfortunately we can’t offer you a refund or credit.
We offer a money back guarantee (minus a 10% restocking fee) on any of our physical products unless the product is personalized. For personalized products, we offer a full refund up until the date the product is shipped. After the personalized product is shipped, unfortunately, we can't offer you a refund. Physical product refunds may be requested within 14 calendar days of the date of purchase of the product, so long as the product is returned to our warehouse in satisfactory resalable condition. Thus, a refund of 90% of the value of the purchase price will be given for appropriate returns. Purchaser is responsible for the shipping charge and tracking information of returned product to our warehouse. Refunds will be issued within 5 business days of approved returned product. If 14 calendar days have gone by since your physical purchase and no refund request has been made, unfortunately we can’t offer you a refund or credit.
For event or training tickets, we offer a full refund so long as the refund request is received by our company within 3 calendar days from the date you purchased the tickets. If 3 calendar days have gone by since your ticket purchase and no refund request has been made, unfortunately we can’t offer you a refund or credit.
You agree to deactivate and uninstall any Apps or Plugins from any of your devices (phones, computers, tablets, etc) if a refund is granted.
Refund Requests must be sent to our support staff by submitting a ticket using the support bubble in the lower right of any of our pages
Please allow 5-10 business days from the time we receive your refund request.
If you haven’t received an appropriate requested refund yet, first check with your credit card provider or bank account again.
If you’ve done the above and have not received your refund yet, please contact us at firstname.lastname@example.org.
If you have any additional questions or would like to request a refund, feel free to contact us.